Return & Refund Policy

📅Return Window

Returns may be requested within 30 days of delivery.

✅Eligible Returns

To be eligible for a return, items should:

• Be unused whenever possible
• Be in their original packaging whenever possible
• Include proof of purchase

🚫Non-Returnable Items

The following are generally not eligible for return:

• Used products
• Personalized items
• Gift cards
• Clearance items (where applicable)

📦Damaged or Incorrect Orders

If you receive a damaged product, a defective item, or the wrong item, please contact support within 7 days and provide photos so we can review and resolve the issue quickly.

💳Refund Process

Refunds are processed after your return is received, inspected, and approved. Approved refunds are issued to the original payment method. Processing time may take several business days depending on your payment provider.

🚚Shipping Costs

Original shipping charges are generally non-refundable unless required by law or the error was caused by Steamvora or its fulfillment partner. Customers may be responsible for return shipping costs unless the product is defective or incorrect.

↩️How to Start a Return

Email support@steamvora.com with your order number and the reason for your return. Our team responds within 24–48 business hours and will provide the correct return address and step-by-step instructions once your request is approved. Please do not ship items back before contacting us.

❌Order Cancellation

Orders may be canceled for a full refund within 12 hours of purchase, provided the order has not yet been dispatched. Once an order has shipped, it can no longer be canceled but may be returned under this policy.

ℹ️Important Note

Because Steamvora partners with third-party fulfillment suppliers, processing and return procedures may vary depending on the product and destination.

Contact our support team with your order number and we will guide you through the process.