Return & Refund Policy

📅Return Window

Returns may be requested within 30 days of delivery.

✅Eligible Returns

To be eligible for a return, items should:

• Be unused whenever possible
• Be in their original packaging whenever possible
• Include proof of purchase

🚫Non-Returnable Items

The following are generally not eligible for return:

• Used products
• Personalized items
• Gift cards
• Clearance items (where applicable)

📦Damaged or Incorrect Orders

If you receive a damaged product, a defective item, or the wrong item, please contact support within 7 days and provide photos so we can review and resolve the issue quickly.

💳Refund Process

Refunds are processed after your return is received, inspected, and approved. Approved refunds are issued to the original payment method. Processing time may take several business days depending on your payment provider.

🚚Shipping Costs

Original shipping charges are generally non-refundable unless required by law or the error was caused by Steamvora or its fulfillment partner. Customers may be responsible for return shipping costs unless the product is defective or incorrect.

❌Order Cancellation

Orders may only be canceled before fulfillment begins. Once an order has shipped, it generally cannot be canceled.

ℹ️Important Note

Because Steamvora partners with third-party fulfillment suppliers, processing and return procedures may vary depending on the product and destination.

Contact our support team with your order number and we will guide you through the process.